• Shipping
    • Free Shipping for all orders
    • "In Stock" Ships right away
    • Everything else is made upon order, usually dispatched within 7 days
    • Dispatched from Greece
    • Ships Worldwide via DHL Express

    • Try on sandals on soft surface to ensure eligibility
    • First return is free, shipping labels are provided (*terms apply)
    • Refund is free, shipping labels are provided (*terms apply)

    • All payments in USD
    • Credit cards accepted (Visa, MasterCard, American Express) via Stripe
    • PayPal

    Sizing & Fit
    • Fits true to size
    • Only available in full sizes
    • For half sizes go up to the nearest whole size
    • Size Chart available in product page

  • All of our sandals are handmade upon order unless stock availability is expressly stated with the message "In Stock" when you select your preferred size.

    Once the order is placed, they are made, usually within 7-10 days.

    At the moment, free shipping is available for all orders.

    All shipments are dispatched from Greece, Europe using DHL Express Worldwide Courier service.

    KYMA is not responsible for duties or tariffs imposed by the destination country customs.

    For the USA specifically, according to Customs Border and Protection website, purchases whose declared value is under $800 will generally be cleared without any additional paperwork prepared by CBP.

  • Payments

    All payments are completed in USD currency (United States Dollars $).

    Credit Cards via STRIPE.
    We accept credit cards (Visa, MasterCard & American Express) via the STRIPE
    platform. All transactions are securely processed via the STRIPE and SHOPIFY

    PayPal & Credit Cards via
    PAYPAL Express Checkout.

    We accept Paypal (Paypal Balance), credit cards (Visa, MasterCard, American
    Express & Discover) and any other means of payment that is integrated with
    Paypal in your region. All transactions are securely processed at PAYPAL. After
    the final step of the checkout process, users will be redirected to the
    Paypal’s secure website in order to complete the transaction.


    Customer data and security are of the utmost importance to us. Therefore, we
    have partnered with world leading platforms so as to make sure that our
    customers enjoy the benefits of world class protection. Our website is powered
    by Shopify and our payments are processed by Stripe or PayPal.


    Our customers are secure.

    All stores powered by Shopify are PCI compliant by default so payment info and
    business data are kept safe. Shopify is certified Level 1 PCI DSS compliant.

    Feel protected with every transaction.

    Shopify’s compliance covers all six PCI standard categories and applies to
    every store using our platform:

    Maintain a secure network

    Protect cardholder data

    Maintain a vulnerability management program

    Implement strong access control measures

    Regularly monitor and test networks

    Maintain an information security policy


    Stripe has been audited by a PCI-certified auditor and is certified to PCI
    Service Provider Level 1. This is the most stringent level of certification
    available in the payments industry. To accomplish this, we make use of
    best-in-class security tools and practices to maintain a high level of security
    at Stripe.

    HTTPS and HSTS for secure connections

    Stripe forces HTTPS for all services using TLS (SSL), including our public
    website and the Dashboard.

    Stripe.js is served only over TLS

    Stripe’s official libraries connect to Stripe’s servers over TLS and verify TLS
    certificates on each connection

    We regularly audit the details of our implementation: the certificates we
    serve, the certificate authorities we use, and the ciphers we support. We use
    HSTS to ensure browsers interact with Stripe only over HTTPS. Stripe is also on
    the HSTS preloaded lists for both Google Chrome and Mozilla Firefox.

    Encryption of sensitive data and communication

    All card numbers are encrypted at rest with AES-256. Decryption keys are stored
    on separate machines. None of Stripe’s internal servers and daemons are able to
    obtain plaintext card numbers; instead, they can just request that cards be
    sent to a service provider on a static whitelist. Stripe’s infrastructure for
    storing, decrypting, and transmitting card numbers runs in separate hosting
    infrastructure, and doesn’t share any credentials with Stripe’s primary
    services (API, website, etc.).


    Security for buyers

    Your financial information

    PayPal helps keep transactions secure by not sharing full financial information
    with sellers.

    24/7 Monitoring

    PayPal monitors transactions 24/7.

    Secure technology

    Encryption help keeps online transactions guarded from start to finish.

    Fraud prevention

    Contact us if anything seems suspicious so we can help you protect yourself
    from fraudulent charges against your account. PayPal will never ask for
    sensitive information in an email.

    Dispute resolution

    If there’s a problem with a transaction, PayPal will put a hold on the funds
    until the issue is resolved. They investigate and stay involved every step of
    the way.

    Purchase protection around the globe

    Buy or sell around the globe. PayPal processes 25 currencies in over 200
    markets to make sending, spending, and selling simple and secure.

  • Returns (*if applicable)

    All purchases are eligible for one free return either for an exchange of for a refund. We will provide return shipping labels for either case. Shipping charges of subsequent returns or exchanges after the first one are covered by the customer. Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your sandals must be unused and in the same condition that you received them. They must also be in the original packaging.

    Important: Please try on your sandals on a soft surface like a rugor carpet so as not to damage or scuff the blue sole. There are certain situations where only partial refunds are granted (if applicable)- Any item not in its original condition, is damaged for reasons not due to our error- Any item that is returned more than 15 days after delivery

    *Special Sales, Discountsor Promotions may have their own terms and policies.

    Refunds (*if applicable)

    Once your return is received and inspected, we will send you an email to notify youthat we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late ormissing refunds (*if applicable)

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

    Sale items (*if applicable)

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded. The exception to this would be ifyour received defective or damaged goods.

    Exchanges (*ifapplicable)

    If you need to exchange it for the same item or for the same item in a different size, send us an email at so we can arrange for the replacement item to be made or prepared and so that we can provide return shipping labels.

    *Special Sales, Discounts or Promotions may have their own terms and policies. Gifts If the item was marked as a gift when purchased andshipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailedto you. If the item wasn’t marked as a gift when purchased, or the gift giverhad the order shipped to themselves to give to you later, we will send a refundto the gift giver and he will find out about your return. Shipping to return your product, you should mail your product to using the return labels that wereprovided with your original package. If shipping labels were not providedplease email us at so we can send you new ones. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


    This website is operated by KYMA Sandals. Throughout the site, the terms “we”, “us” and “our” refer to KYMA Sandals. KYMA Sandals offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

    By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

    Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

    Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

    SECTION 1 - ONLINE STORE TERMSBy agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
    You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
    You must not transmit any worms or viruses or any code of a destructive nature.
    A breach or violation of any of the Terms will result in an immediate termination of your Services.

    SECTION 2 - GENERAL CONDITIONSWe reserve the right to refuse service to anyone for any reason at any time.
    You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
    You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
    The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

    SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATIONWe are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
    This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

    SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICESPrices for our products are subject to change without notice.
    We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
    We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

    SECTION 5 - PRODUCTS OR SERVICES (if applicable)Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
    We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
    We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
    We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

    SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATIONWe reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

    You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

    For more detail, please review our Returns Policy.

    SECTION 7 - OPTIONAL TOOLSWe may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
    You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
    Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
    We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

    SECTION 8 - THIRD-PARTY LINKSCertain content, products and services available via our Service may include materials from third-parties.
    Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
    We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

    SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONSIf, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
    We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
    You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

    SECTION 10 - PERSONAL INFORMATIONYour submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

    SECTION 11 - ERRORS, INACCURACIES AND OMISSIONSOccasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
    We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

    SECTION 12 - PROHIBITED USESIn addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

    SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITYWe do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
    We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
    You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
    You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
    In no case shall KYMA Sandals, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

    SECTION 14 - INDEMNIFICATIONYou agree to indemnify, defend and hold harmless KYMA Sandals and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

    SECTION 15 - SEVERABILITYIn the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

    SECTION 16 - TERMINATIONThe obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
    These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
    If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

    SECTION 17 - ENTIRE AGREEMENTThe failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
    These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
    Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

    SECTION 18 - GOVERNING LAWThese Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Greece.

    SECTION 19 - CHANGES TO TERMS OF SERVICEYou can review the most current version of the Terms of Service at any time at this page.
    We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

    SECTION 20 - CONTACT INFORMATIONQuestions about the Terms of Service should be sent to us at

  • Your Privacy is important to us. We are committed to providing you with an experience on our site and services that is safe, secure an trustworthy.

    KYMA is committed to respect your privacy and aims your personal data to be and remain confidential. In order to achieve this goal, KYMA fully complies with the provisions of National and European legislation regarding the protection of personal data, including Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“General Data Protection Regulation”, hereinafter “GDPR”), as applicable.

    This Privacy Policy sets out the terms on which we collect and process your personal data when visiting and using our website, including any data you may provide through this website or due to its interaction with other websites.

    This Privacy Policy should be taken into account along with any other relevant Privacy Notice or any other Notice we provide when collecting and processing your personal data in special cases.

    We encourage you to review our Privacy Policy, so that you will be aware of when, how and why we use your personal data.


    Who we are

    KYMA designs, produces and sells high quality handmade sandals. KYMA (hereinafter also referred to as the “Company”) is fully committed to protecting the personal data of the visitors of its website and of its customers.

    We aim to inform you in advance of which personal data we collect, the way we use it, the recipients of your data and the rights you are entitled to exercise under applicable data protection laws. For the purposes of data protection legislation regarding online shopping or the collection of other data through our website, our Company is considered to be the Data Controller of your personal data.

    We encourage you to read carefully our Privacy Policy and the additional Cookies Policy here.



    Some of the terms included in this Privacy Policy are legal terms defined by the regulatory framework. Therefore:

    Processing:means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

    Personal Data:means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

    Consent: means any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;

    Data Controller: means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data;

    For more information about the definitions please see article 4 of the GDPR (

    Our Principles regarding collecting and processing your personal data

    The collection and processing of your personal data by KYMA is governed by the following principles as further specified by the GDPR:

    • Lawfulness, fairness and transparency
    • Purpose limitation
    • Data minimization
    • Data accuracy
    • Storage limitation
    • Integrity and Confidentiality

    We do everything possible to implement the above principles at all stages of interaction with you through this site.



    Personal Data we collect

    We collect and process your personal data solely for the purposes of fulfilling our obligations arising out of your purchases through our online store.

    When you register for an account in our website, we collect personal information such as name, surname, address, telephone numbers, email addresses.

    Any of the data you provide optionally are provided at your discretion in order to facilitate us improving the services we provide you. Furthermore, in case you complete your order without registering on our website, you submit your personal data which is necessary to complete your order such as full delivery address, full billing address and payment details. In case you wish to enter our online store through Facebook or Instagram, you provide (as mentioned in the separate pop up window) authorization to our website to collect the above necessary information. Additional information required to complete the order will be requested upon completion.

    We also automatically collect information about how you use our services, such as the type of webpages you visit, or the frequency and duration of your activities. In addition, servers, logs, and other technologies automatically collect certain information to help us manage, protect and improve our services. We share personal information with third parties only as described in this policy or if required by applicable law.


    Information we collect automatically -Cookies

    We use cookies and other technologies such as web beacons, web storage and unique ad ids in order to gather information about your activity, browser and device. This data helps us to create a profile for our users. Some of these data will be aggregated or statistic, which means that we will not be able to track them individually. You may remove or reject browser cookies through settings in your browser or device. However, rejecting or removing cookies may affect the availability and functionality of our services. Please find more information about our cookies policy. We may also collect information about your device anytime you visit a website. If you are a registered account holder in our website, we may collect information from or about the computers, phones or other devices from where you connect to our services. We may correlate the information we collect from your different devices, so that we can provide you specialized services depending on the device you use. For instance, we collect:

    • Features, such as operating system and hardware release
    • Browser type and IP address
    • Log files: we collect log information when you use our website. This information includes:

    The means you used to

    Details of the device you used, such as web browser type and language

    Access times

    Pages displayed

    Cookie-related id or other technologies that can uniquely identify your device or browser pages you visited before or after browsing our site.


    How we use your personal information

    The table below details what personal data we process, the scope of processing and the lawfulness of processing.



    Category of personal data

    Purpose for processing

    Legal basis under the GDPR

    Name and contact details

    Delivery of purchase 

    Performance of contract

    Send you service messages by email or text, such as order updates

    Performance of contract

    Send you information by email or post about our new products or services



    Send you adverts


    Payment information (we don’t store this information)


    Take payments and give refunds


    Performance of contract

    Device information such as type and language of web browsing program


    Improve our website and set default options for you (such as language and currency)


    Legitimate interests of the company


    Information about your computer, your visits and the use of this Web site (eg your IP address, your location, your browser, the way the site was updated, the duration of the visit and the number views of the page).


    Statistical reasons and  for Improvement of our site


    Legitimate interests of the company 


    Your consent

    By navigating to our site or registering as a member of our website or by purchasing any product from our site or by subscribing to our newsletter you declare that you accept and consent to this Policy as well as you give us your explicit consent to the collection and processing of your personal information in accordance with the terms of this Policy.

    In case of purchase of products from our online store we provide your special consent:

    By sending a request for an order, you agree to the receipt the above contact details, a prerequisite for the correct development of your order.

    You may also choose to receive newsletters for products and / or services that are available through our site after providing us with your consent. You can withdraw this consent at any time by contacting Customer Service or by signing up directly with the submission of the corresponding form posted on the site.

    Who we share your data with

    In order to fulfill the legal obligations arising from the contract between us for the sale of our products, we share your personal data with the following recipients:

    • Stores, branches and generally different entities of the company's group.
    • Companies that receive your order from you, such as payment service providers, warehouses, order pickers and shipping and delivery companies.
    • Professional service providers such as marketing agencies, advertisers, and site managers that help us run our business.
    • Companies approved by you, such as social networking sites.

    Some of these recipients may be located outside of the European Economic Area - for more information on how we protect your personal data outside of the EEA, see "International Data Transfers".

    How long your personal information will be kept

    We will keep your personal information as long as you are logged into our site, that is, as long as you maintain your account active or for as long as necessary to provide our services or in case of any contact you may have with our Customer Service Team. We may continue to maintain your personal data even after your account expires, respecting the principle of proportionality and only on the basis of the "absolute necessity of knowledge" to comply with legal or regulatory requirements, resolve disputes, or prevent fraud and abuse.

    International Data Transfers

    The information collected by the site may be stored, processed, and transferred to any of the countries in which it is active in order to facilitate the use of this information in accordance with this Policy.

    Information collected by the site may also be transferred to the following countries, which do not apply data protection laws similar to those existing in the European Economic Area: United States of America, United Arab Emirates, Russia, Lebanon, Japan, China, India and Australia.

    Personal information published by users or linked applications on the site or submitted for publication on the site or linked applications may be made available via the Internet worldwide. The site may not prevent the use or misuse of such information by other persons. In any case, the transfer to third countries will be made in accordance with the provisions of Regulation (EU) 2016/679 and any applicable Greek law and only in full compliance with the law.

    Protection of minors

    Visitors / users of the site who are minors are not allowed to access the services of the site. If, however, minor users visit our site on their own, this can not be controlled and the site is not responsible. In any case, services provided through the site may only be made by using a credit card, debit card or Paypal account, and it is presumed that any purchase made by any minor is actually made with the consent of the supervised parent or guardian or commissioner.

    Your rights as per the data the website collects

    We inform you that you have the right of: 

    Access to you data,

    Correction of your data in case of any inconsistency,

    Erasure of your data in specific circumstances,

    Limitation of the processing of your personal data,

    Objection to the processing of your personal data,

    Transfer of your data to another company,

    Complaint to the Privacy Authority in the event of an unfortunate violation of your data.

    The site will review and respond to your requests within one month of receipt, and this deadline may be extended by a further 2 months if further time is required.

    Please note that you can contact the Data Protection Officer (DPO) with regards to any matter about the security of your data in our website under the following number: +306945393373 and e-mail address:

    The appointed Data protection Officer is Christina Mantas.

    Security measures

    We have taken appropriate security measures to prevent accidental loss of personal information or unauthorized use or access.

    Those who process your information for the legitimate purposes explained above are subject to a confidentiality obligation.

    In addition, we have procedures to deal with any data breaches.

    Specifically, the site:

    • Takes every organizational and technological precaution to prevent the loss, misuse or alteration of users' personal information.
    • Stores all personal information provided by users on secure servers (password protected and firewall).
    • All online financial transactions running through the site or linked apps are protected by encryption technology.

    The user acknowledges that sending information over the Internet presents inherent security concerns and therefore the company can not guarantee the security of the data being trafficked through it.

    The user is responsible for keeping the password he uses to enter the site or linked applications. You will not be asked to tell us your password (except when the user connects to the site or linked apps).

    According to the above, our site does not store any credit / debit card information you type when submitting your order.

    It is noted that we can not guarantee the security of data, information, etc. we receive via e-mail. Therefore, you should NOT send us information and payment information by e-mail. However, if you choose to disclose your information to us, as indicatively by telephone order, you are explicitly giving us your consent to be used only for the payment of your order, and our company does not store this information at all.

    When you choose to pay with PayPal, your payment is subject to the PayPal Terms and Conditions and to the personal data issues that this company collects under the relevant agreement you have accepted upon signing up for this service.

    How to exercise your rights

    The exercise of any of the rights described above can be done by contacting the Customer Service Department by email at: info@kymasandals or by phone at +30 2611 110 150.

    You can submit a request for access without any cost, however, depending on the personal information you request, we may charge an amount to cover the cost of providing details of the information we have. We will notify you of the possibility of such charges upon receipt of your request for access and we will await your confirmation of the continuation of the procedure and payment of this amount.

    In the case of questions related to the collection and processing of Personal Data by KYMA or the termination of a possible data breach, Customers may contact the Data Protection Officer.

    Personal Data Protection Authority

    We hope that we can resolve any question or concern you may have about the use of your information. If you are unhappy with the way our company manages your personal data, you have the right to contact the competent supervisor. The competent supervisory authority is the Personal Data Protection Authority, which is located at 1-3, Kifissias Avenue, Athens, Zipcode. 11523, tel. +30 2106475600.

    Changes of this privacy notice:

    The site updates this policy from time to time by publishing the new version on the site or linked apps. The user should check this page regularly to make sure he is in compliance with any changes to the terms of this Policy. KYMA may inform users about changes to this Policy (either by email or through the personal message service of the site or linked apps).

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