Information

Shipping
• Free Shipping for all orders
• "In Stock" Ships right away
• Everything else is made upon order, usually dispatched within 7 days
• Dispatched from Greece
• Ships Worldwide via DHL Express

Returns
• Try on sandals on soft surface to ensure eligibility
• First return is free, shipping labels are provided (*terms apply)
• Refund is free, shipping labels are provided (*terms apply)

Payments
• All payments in USD
• Credit cards accepted (Visa, MasterCard, American Express) via Stripe
• PayPal

Sizing & Fit
• Fits true to size
• Only available in full sizes
• For half sizes go up to the nearest whole size
• Size Chart available in product page

All of our sandals are handmade upon order unless stock availability is expressly stated with the message "In Stock" when you select your preferred size.

Once the order is placed, they are made, usually within 7-10 days.

At the moment, free shipping is available for all orders.

All shipments are dispatched from Greece, Europe using DHL Express Worldwide Courier service.

KYMA is not responsible for duties or tariffs imposed by the destination country customs.

For the USA specifically, according to Customs Border and Protection website, purchases whose declared value is under $800 will generally be cleared without any additional paperwork prepared by CBP.

Payments

All payments are completed in USD currency (United States Dollars $).

Credit Cards via STRIPE.
We accept credit cards (Visa, MasterCard & American Express) via the STRIPE
platform. All transactions are securely processed via the STRIPE and SHOPIFY
integration.

PayPal & Credit Cards via
PAYPAL Express Checkout.

We accept Paypal (Paypal Balance), credit cards (Visa, MasterCard, American
Express & Discover) and any other means of payment that is integrated with
Paypal in your region. All transactions are securely processed at PAYPAL. After
the final step of the checkout process, users will be redirected to the
Paypal’s secure website in order to complete the transaction.


Security

Customer data and security are of the utmost importance to us. Therefore, we
have partnered with world leading platforms so as to make sure that our
customers enjoy the benefits of world class protection. Our website is powered
by Shopify and our payments are processed by Stripe or PayPal.

Shopify

Our customers are secure.

All stores powered by Shopify are PCI compliant by default so payment info and
business data are kept safe. Shopify is certified Level 1 PCI DSS compliant.

Feel protected with every transaction.

Shopify’s compliance covers all six PCI standard categories and applies to
every store using our platform:

Maintain a secure network

Protect cardholder data

Maintain a vulnerability management program

Implement strong access control measures

Regularly monitor and test networks

Maintain an information security policy

Stripe

Stripe has been audited by a PCI-certified auditor and is certified to PCI
Service Provider Level 1. This is the most stringent level of certification
available in the payments industry. To accomplish this, we make use of
best-in-class security tools and practices to maintain a high level of security
at Stripe.

HTTPS and HSTS for secure connections

Stripe forces HTTPS for all services using TLS (SSL), including our public
website and the Dashboard.


Stripe.js is served only over TLS

Stripe’s official libraries connect to Stripe’s servers over TLS and verify TLS
certificates on each connection

We regularly audit the details of our implementation: the certificates we
serve, the certificate authorities we use, and the ciphers we support. We use
HSTS to ensure browsers interact with Stripe only over HTTPS. Stripe is also on
the HSTS preloaded lists for both Google Chrome and Mozilla Firefox.


Encryption of sensitive data and communication

All card numbers are encrypted at rest with AES-256. Decryption keys are stored
on separate machines. None of Stripe’s internal servers and daemons are able to
obtain plaintext card numbers; instead, they can just request that cards be
sent to a service provider on a static whitelist. Stripe’s infrastructure for
storing, decrypting, and transmitting card numbers runs in separate hosting
infrastructure, and doesn’t share any credentials with Stripe’s primary
services (API, website, etc.).

PayPal

Security for buyers

Your financial information

PayPal helps keep transactions secure by not sharing full financial information
with sellers.

24/7 Monitoring

PayPal monitors transactions 24/7.

Secure technology

Encryption help keeps online transactions guarded from start to finish.

Fraud prevention

Contact us if anything seems suspicious so we can help you protect yourself
from fraudulent charges against your account. PayPal will never ask for
sensitive information in an email.

Dispute resolution

If there’s a problem with a transaction, PayPal will put a hold on the funds
until the issue is resolved. They investigate and stay involved every step of
the way.

Purchase protection around the globe

Buy or sell around the globe. PayPal processes 25 currencies in over 200
markets to make sending, spending, and selling simple and secure.

Returns (*if applicable)

All purchases are eligible for one free return either for an exchange of for a refund. We will provide return shipping labels for either case. Shipping charges of subsequent returns or exchanges after the first one are covered by the customer. Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your sandals must be unused and in the same condition that you received them. They must also be in the original packaging.

Important: Please try on your sandals on a soft surface like a rugor carpet so as not to damage or scuff the blue sole. There are certain situations where only partial refunds are granted (if applicable)- Any item not in its original condition, is damaged for reasons not due to our error- Any item that is returned more than 15 days after delivery

*Special Sales, Discountsor Promotions may have their own terms and policies.

Refunds (*if applicable)

Once your return is received and inspected, we will send you an email to notify youthat we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late ormissing refunds (*if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@kymasandals.com.

Sale items (*if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. The exception to this would be ifyour received defective or damaged goods.

Exchanges (*ifapplicable)

If you need to exchange it for the same item or for the same item in a different size, send us an email at info@kymasandals.com so we can arrange for the replacement item to be made or prepared and so that we can provide return shipping labels.

*Special Sales, Discounts or Promotions may have their own terms and policies. Gifts If the item was marked as a gift when purchased andshipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailedto you. If the item wasn’t marked as a gift when purchased, or the gift giverhad the order shipped to themselves to give to you later, we will send a refundto the gift giver and he will find out about your return. Shipping to return your product, you should mail your product to using the return labels that wereprovided with your original package. If shipping labels were not providedplease email us at info@kymasandals.com so we can send you new ones. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

OVERVIEW

This website is operated by KYMA Sandals. Throughout the site, the terms “we”, “us” and “our” refer to KYMA Sandals. KYMA Sandals offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMSBy agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONSWe reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATIONWe are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICESPrices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATIONWe reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLSWe may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKSCertain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONSIf, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATIONYour submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONSOccasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USESIn addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITYWe do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall KYMA Sandals, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATIONYou agree to indemnify, defend and hold harmless KYMA Sandals and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITYIn the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATIONThe obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENTThe failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAWThese Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Greece.

SECTION 19 - CHANGES TO TERMS OF SERVICEYou can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATIONQuestions about the Terms of Service should be sent to us at info@kymasandals.com