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Delivery Information

All of our sandals are handmade upon order unless stock availability is expressly stated. Once the order is placed they are made, usually, within 7 days.
Two international shipping options are available:
Free shipping via Hellenic Post with delivery times that vary from 5 to 10 days depending on location.
Express shipping via DHL costs 15 $/€ with a delivery time of 1 to 3 days worldwide depending on location.
Free Shipping via Elta Courier (Greek Destinations only) with a 1 to 2 day delivery.
KYMA sandals is not responsible for duties or tariffs imposed by the destination country customs.

Payment Information

1.Cash on Delivery (for Greece only)

2.Credit Card You can use your credit card to pay for your order without worrying about security. Our company collaborates with Alpha Bank. When it's time to complete your payment you will automatically be transferred to Alpha Bank's web system to ensure maximum security. There you can use your credit card, just follow the simple instructions available. After you complete the payment you are transferred back to kymasandals.com

3.Paypal Paypal is the biggest online payment company in the world and offers the most complete online payment solution. You can choose one of the payment options Paypal offers in order to complete your order with the payment option you prefer.

4.Bank Account Deposit The option for a bank account deposit is available. The banks we work with are (Piraeus Bank, Alpha Bank and National Bank of Greece). After you choose the "Bank Account Deposit" payment option you will be e-mailed with the bank account details and instructions on how to complete your order. Once your deposit is cross checked by our system you item will be shipped immediately.



Security Information

The safety of your personal information is of the utmost importance to us. Therefore all the necessary steps have been made to ensure that we provide the maximum level of security to our customers. We do not store credit card information on our servers. All credit card transactions are done on the site of our collaborating bank (Alpha Bank) so as to use and benefit from the safe environment they provide with their services.

In more detail Alpha Bank e-pay services ensure the following: The high level of Security is assured though the following:

Card data (card number, CVV2, expiration date etc.), is transmitted over the Internet in an encrypted format (SSL 128-bit encryption) and is not accessible through your electronic shop.All systems and procedures used by Alpha Bank block any third party from accessing the Bank’s data and its information systems.Alpha Bank’s web page in which card data is captured, bears a digital certificate to allow anybody to check its authenticity, i.e. to make sure that it is a genuine web page of the Alpha e-Pay e-Commerce Service.The administration and management of the Alpha e-Pay e-Commerce Service is carried out by an authorized person of your company who is provided with personal access codes (username and password).In case that the issuing bank supports the use of a password for the execution of on-line payments with a card and the cardholder has registered for this service and received such a code, the Alpha e-Pay e-Commerce Service requires automatically that the cardholder (your customer), type this password.The Alpha e-Pay e-Commerce Service follows the world’s best practice for e-commerce payments and is fully compatible with the international security protocols Verified by Visa and MasterCard Secure Code for secure on-line card payments.

For transactions through Paypal, again you are redirected to their website so as to benefit from the security the largest online payment company in the world provides.

When it comes to the personal information that is stored on our servers you should be aware of the following: The data you enter to login to your account are: a) your username (email or username) and b) your password. Every time you use these you are safely logged in and are able to access your personal information. You can change these as many times and as often as you like. The only one who has these passwords is you and you are solely responsible for keeping this data safe from third parties. In the case of loss of your login data please let us know as soon as possible otherwise our company is not responsible if your information is accessed by someone unauthorized to do so. We recommend that you change your password frequently and to avoid the use of easy passwords that can be guessed. Also it is good practice to include numbers and symbols so as to make a more secure password.

Return Policy

All sandals are eligible for return for 15 days after you have received them. They must be returned in their original condition and packaging via Post ONLY, to avoid customs delays. Please send them to our address at:

KYMA Sandals
Ermou 39-43 Patra
Achaia 26221
GREECE

Before returning any item please complete the "Return Form" that can be found in your "Account" menu so we can make sure we have a replacement for your order ready if you wish to exchange it. If the sandals you received were damaged or the order was not what you requested originally a full refund will be issued. We will always reimburse your postage costs for returned sandals.

Click here for the return form.